Troubleshooting Sonos Connectivity Issues with Mac Desktop: A Step-by-Step Guide

Are you experiencing connectivity issues with your Sonos speakers when using your Mac desktop? If so, you're not alone. In recent days, many users have reported that their Sonos apps have stopped working on their Macs, despite being able to connect to the speakers via other devices.

In this article, we'll outline some troubleshooting steps you can take to resolve Sonos connectivity issues with your Mac desktop. We'll also provide guidance on how to identify and potentially fix the problem.

Common Cause: Sophos Web Protection

For some users, the issue has been traced back to Sophos Web Protection, a software that provides antivirus protection for their computers. Re-enabling Web Protection can cause Sonos apps to stop working on Mac desktops. To resolve this issue, simply deactivate Web Protection and see if your Sonos app starts working again.

Additional Troubleshooting Steps

If deactivating Web Protection doesn't resolve the issue, there are several other troubleshooting steps you can take:

1. Check Firewall Settings: Ensure that Sonos is recognized as a trusted app on your Mac's firewall settings.

2. Uninstall and Reinstall Sonos App: Try uninstalling and reinstalling the Sonos controller app to see if this resolves the issue.

3. Verify Router Firmware: Make sure your router's firmware is up to date, as outdated firmware can cause connectivity issues with Sonos speakers.

4. Use Ethernet Cables: Link both your Mac and Sonos devices to your router using Ethernet cables and see if the error continues to be reproducible.

What to Do If Troubleshooting Fails

If none of these troubleshooting steps resolve the issue, it may be worth submitting a system diagnostic within 10 minutes of experiencing the problem and calling Sonos Support to discuss it. They may be able to provide additional guidance or assistance in resolving the issue.

In conclusion, while Sonos connectivity issues with Mac desktops can be frustrating, there are several troubleshooting steps you can take to resolve the problem. By following these steps, you should be able to get your Sonos speakers working again and enjoying high-quality music on your Mac desktop.

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